Communication, Negotiation, and Conflict Resolution 2019/2020

About the Course:

Cost: $150 + gst

This course has been designed to help improve written, oral and negotiating skills within the construction industry.

  • This course will provide managers with the tools to help them:
  • Define a conflict
  • Identify the stages of conflict
  • Understand the importance of communication
  • Use assertiveness techniques to get their point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Understand how power can be used/abused in negotiation
  • Identify when to close negotiations


Course Details:

Gold Seal Credits: 2

Number of Lessons: 5

Hours of Self-Paced Instruction: 5

Minimum Mark Required: 75%


Please note, as with all courses, members will be invoiced and sent their PINs, non-members will be contacted for payment before being sent their PIN.

Event Details

Event Starts Oct 1, 2019
Event Ends Sep 30, 2020
Registration Open Oct 1, 2019
Capacity 100
Individual Price $150 +GST

We are no longer accepting registration for this event