Communication Negotiation and Conflict Resolution

About the Course:

Cost: $150 + gst

This course has been designed to help improve written, oral and negotiating skills within the construction industry.

  • This course will provide managers with the tools to help them:
  • Define a conflict
  • Identify the stages of conflict
  • Understand the importance of communication
  • Use assertiveness techniques to get their point across
  • Deal with difficult people more effectively
  • Recognize the criteria for an effective negotiator
  • Understand how power can be used/abused in negotiation
  • Identify when to close negotiations

 

Course Details:

Gold Seal Credits: 2

Number of Lessons: 5

Hours of Self-Paced Instruction: 5

Minimum Mark Required: 75%

 

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Course Designed By: